HOW TO FILE A COMPLAINT WITH NIGERIAN CIVIL AVIATION AUTHORITY

To file a complaint with the Nigerian Civil Aviation Authority (NCAA) in Nigeria, you can follow these general steps:

1. Gather Information: Collect all relevant details about the incident, including dates, times, locations, flight numbers, and names of personnel involved.

2. Contact NCAA: Visit the official website of the Nigerian Civil Aviation Authority (ncaa.gov.ng) to find their contact information. You can call their helpline or send an email to their designated complaint email address.

3. Compose Your Complaint: Write a clear and concise description of the incident, explaining the issue and the nature of your complaint. Be sure to include all the relevant details you've gathered.

4. Include Documentation: Attach any supporting documents or evidence you may have, such as photographs, boarding passes, receipts, or any correspondence related to the incidence

5. Submit Complaint: Send your complaint via email or through any other specified channels provided by the NCAA. Make sure your complaint is addressed to the appropriate department or individual.

6. Follow Up: Keep track of your complaint and follow up if necessary. You may receive acknowledgment of your complaint, and they may request further information or documentation.

Remember, the process might vary, and it is always a good idea to check the latest information on the official NCAA website or contact them directly for specific guidance on how to file a complaint.